Zoho Inventory
Zoho Inventory

Set Up and Manage Zoho Payments in Zoho Inventory

Zoho Payments is an online payment solution that allows you to seamlessly collect one-time and recurring payments from your customers. In the US edition, you can collect payments in over 135 currencies via cards and ACH Direct Debit (available upon request).

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Set Up Zoho Payments

To get started, you’ll have to create a new Zoho Payments account from Zoho Inventory or another Zoho Finance application.

Prerequisites:

  • Ensure you are either the business owner or an authorized person to share business details and set up and manage Zoho Payments.
  • Keep the business details and documents handy to get started with Zoho Payments.

To create your Zoho Payments account:

Insight: If you already have a Zoho Payments account, you can connect it with your Zoho Inventory organization. To do so, click Connect Now, select a Zoho Payments account in the following pop-up, and proceed.

Complete the setup by entering the details in the following sections:

Section Content
Business Profile Enter your basic business details. The details vary based on the Business Type selected.
Payment and Fulfillment Details Provide the anticipated transaction values, details about the product, and its delivery time.
Business Representative Share the details of the individual engaged in the direction and control of the business.
Business Owners Provide the details of all the business owners with significant ownership (25% or more) in your business.
Branding and Public Information Provide a payment descriptor for customers to identify payments from you and a customer support helpline for them to contact you.
Bank Account Share the details of the bank account or connect your bank account with Zoho Payments to receive your payouts.

Once done, you will be redirected to Zoho Inventory. Here, you can view the details of your Zoho Payments account, such as your Account Status and Account ID, and configure your settings.

Learn more about setting up Zoho Payments.

Note: It might take up to 2 days for a new Zoho Payments account to be verified and activated.

Collect Customer Payments

Enable Payment Options

Your customers can pay you through Zoho Payments if you’ve enabled Zoho Payments as a payment option in your invoices.

Note: You can enable Zoho Payments as a payment option only after the account is active.

To enable:

Note: If you select multiple payment gateways, the last configured payment gateway will be used by default to receive payments.

Your customers can pay you through the payment methods enabled in Zoho Payments.

Note:

  • If you would like to enable ACH Direct Debit for your account, write to us at support@zohopayments.com.
  • To receive payments via ACH Direct Debit, enable the Pay via Bank Account option under Other Details section in your customer’s overview page in Zoho Inventory.

Receive Payments from Customers

After you’ve enabled Zoho Payments in the payment options, your customers can pay through the shared link or the customer portal.

To make payments, your customers will have to:

Note: Your customers can check either the Save this card and authorize ‘Your Company Name’ to automatically collect payments for future transactions or Save this bank account and authorize ‘Your Company Name’ to automatically collect payments for future transactions box to charge their card or bank for future invoices and recurring profiles.

Insight: Customers can also make payments from the invoices list page in the customer portal.

Once the payment is successful, you will receive an email regarding the online payment made by your customer, and the invoice’s status will be marked as paid. The payment will be settled in your bank account during the next payout.

Manually Charge Customers

You can manually charge your customers for one-time payments in Zoho Inventory.

To charge manually:

Insight: If you have not saved your customer’s card details, you can request payment information (recommended) or add them while charging, but to save your customer’s bank account, you can only request payment information.

You will have charged your customer for the invoice.

Sync Cards

Customer cards linked with Zoho Payments can be synced with Zoho Inventory and your other Zoho Finance apps.

Insight: Customer cards can be synced only if the card is active and the primary email address in Zoho Inventory matches the email address in Zoho Payments.

To sync cards:

Your customer cards will be synced across all Zoho Finance apps.

Edit Zoho Payments Settings

If you want to update the account details, payment methods, and payout preferences, you can edit the settings.

Note: You might be requested to submit additional details or documents to verify the updated business or individual details.

To edit:

Zoho Payments’ settings will be updated.

Disable Zoho Payments

If you don’t want to collect payments from your customers through Zoho Payments, you can disable it after removing the associated cards or bank accounts.

Warning: Zoho Payments is automatically enabled across all your Zoho Finance apps, so disabling it in one app will disable it in all other Zoho Finance apps.

To disable:

Zoho Payments will be disabled in Zoho Inventory.

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